(Mount Airy, N.C.) Reliable high-performance construction leader John S Clark Company, LLC (JS Clark) is proud to announce that longtime employee Steve Nash has been promoted to Director of the firm’s Warranty Division. Nash will manage a staff of three full-time employees supporting client calls for assistance during the warranty period of their individual projects, working with the company’s talented team of building professionals across the region to quickly and efficiently find a path toward implementing the right solution for post-construction issues.
“The fact that JS Clark has appointed a senior-level executive to meet all warranty obligations shows we are fully committed to providing the utmost excellence and superior quality service to our customers,” Nash said.
Typical requests coming into JS Clark’s warranty hotline surround issues such as a damaged ceiling tile, a door that won’t latch correctly, or a leaky pipe, Nash explained, all of which are taken care of in order to not impact the customer.
“The key to implementing an effective warranty program is communication,” said Nash. “We work with customers to figure-out if the issue they’re calling about is an emergency that we need to get a crew out to immediately or if it is something that can be taken care of in the course of a regular business week.”
JS Clark’s full warranty program addresses the key components of document retention; customer reporting of warranty claims; warranty work performance; and subcontractor warranty performance.
Nash, who is already engaged with reviewing warranty program policies and procedures to enhance response to individual customer needs, is working out of JS Clark’s Mount Airy headquarters and will continue to travel to job sites across the state in his new role. He brings 37 years of dynamic construction and project management experience to solving customer problems, having joined JS Clark in 1988. Nash gained increasing responsibility through the years in multiple roles, rising to the level of Senior VP prior to becoming Director of the Warranty Division. His experience has made Nash familiar with most of JS Clark’s work, contractors, and customers, as he continues to apply his extensive experience in project planning, process review, modification and implementation; schedule compliance; quality performance; financial budgeting; personnel management; client relations; and overall project performance.
Nash is a proud Tar Heel holding his own among the Wolfpack at JS Clark, having earned his B.A. at the University of North Carolina Chapel Hill in 1974.
JS Clark has 50+ years of success in North Carolina, Virginia, South Carolina and the other 19 states the company is licensed in, speaking to the continuing level of support provided to each and every client from design through occupancy.
For more information call (336) 789-1000 or visit www.jsclark.com.
About JS Clark
John S. Clark Company, LLC (JS Clark) is a reliable high-performance construction leader delivering quality workmanship and exceptional value. Doing what it takes to get the job done right, our talented team of building professionals is focused on completing projects to client specifications with a commitment to sustainable construction methods. Our solid portfolio features high-end work in commercial, retail, industrial, health sciences and technology, institutional and multi-family with several energy-efficient LEED Certified buildings. JS Clark is fully committed to meeting all warranty obligations on each project, no matter what the size or scope. For more information, visit www.jsclark.com.