ROXBORO, N.C.—Entertainment facility solutions provider CenterEdge Software (www.centeredgesoftware.com) has released a new mobile app that mimics a card reader for use in attractions access control. The new app allows employees to scan barcodes on tickets, customer cards or wristbands to make sure customers have paid for the tickets they are holding, enhancing their experience by removing non-paying individuals from access points and decreasing wait times for attractions. “Unfortunately, employees giving away tickets for rides and attractions or individuals gaining access to tickets they didn’t pay for are common issues that have negative impacts on amusement parks and FECs,” said Marcus Mayer, CenterEdge Software director of operations.
Loss of revenue and long lines caused by non-paying attendees impact both the business owners’ bottom line and paying customers, Mayer explained, both at the time of the infractions and long-term.
“Customers standing in long lines caused by individuals with stolen tickets aren’t going to want to return in the future and may end up talking negatively about their experience on Facebook or Twitter to hundreds of other potential customers,” he said, adding, “This can do serious damage to the attraction’s reputation, which is devastating in an industry that relies heavily on word-of-mouth referrals.”
According to the U.S. Chamber of Commerce, 3 out of 4 employees were projected to steal from employers in 2012, with U.S. companies expected to lose between $20 and $40 billion. The FBI lists financial need, revenge, dissatisfaction with a job or coworkers and peer pressure as major reasons for employee theft.
“With a younger workforce, the amusements industry by default has a large number of workers who are exposed to multiple pressures to steal and/or give away tickets, which may not seem like a big deal to them but can kill an FEC long-term,” Mayer said.
The CenterEdge attraction access control mobile app validates a customer’s ticket, season pass, day pass, or the dollar value on a card or pass, at each attraction by scanning the ticket’s barcode. The app displays that a pass was used or shows the remaining dollar value on the pass or card. It works with turnstiles, workstations or the iPod Touch.
The app is the latest in a line of technology products from CenterEdge for owners and operators looking for a single-point solution to address the major challenges of managing a successful entertainment venue. In addition to user-friendly ticketing functionality like the mobile attractions access control app, CenterEdge provides point-of-sale and reservation tools that help build a loyal clientele as well as reporting, cash control, and time clock solutions to help keep better track of revenue and labor.
For more information on the app or other CenterEdge Software products email email@example.com or call (336) 598-5934.
CenterEdge Software is a leading entertainment facility solutions provider helping owners and operators successfully manage revenue and labor with innovative technology and dependable customer service. Our experienced staff is well-versed in the amusements industry, applying first-hand knowledge of important aspects of everyday operations like point of sale, reservations, timecards, cash and inventory control to developing improved functionality in our popular Software Advantage suite. Headquartered in North Carolina, CenterEdge Software has been redefining the successful operation of family entertainment centers, trampoline parks, roller skating rinks, and large-scale amusement parks across the country since 2004. For more information visit www.centeredgesoftware.com.